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Terms & Conditions

Welcome to Professional Tiler. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.

1. General Terms
  • These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including any transactions made for tile-related products and services.
  • By using our website, you acknowledge and accept these Terms and Conditions. If you do not agree with them, please do not use our website or services.
  • We reserve the right to update or change these Terms and Conditions at any time. Please review this page periodically to stay informed.
  • To place an order, you must be at least 18 years old and legally capable of entering into binding contracts.
2. Products and Services
  • We reserve the right to modify or discontinue any product or service at our discretion, without notice.
  • While we strive to provide accurate product descriptions, pricing, and availability, we do not guarantee that all information is error-free, complete, or current.
  •  Errors in product descriptions, pricing, or availability do not entitle customers to claim against the company.
  • Due to nature of tiles, variation in colour, texture, and finish may occur. We cannot guarantee that your tile will match exactly the samples or pictures shown on our website. Product images are for illustration purpose only.
3. Account Registration
  • To place an order or access certain features of the website, you may need to create an account.
  •  You agree to provide accurate and complete information during registration and keep your account details up to date.
4. Pricing and Payment
  • All prices listed on our website are in AED (Dirhams) and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling fees unless specified.
  • Full payment is required at the time of purchase.
  • Accepted payment methods include Visa, Mastercard, Apple Pay, and Samsung Pay.
  • Customers are responsible for any applicable sales tax, import duties, or duties related to your purchase.

5. Order Processing

  • Upon placing an order, you will receive an order confirmation via email.
  • We reserve the right to reject or cancel any order for any reason, including but not limited to pricing errors, stock availability, or fraudulent transactions.
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6. Delivery

  • Delivery is available across the United Arab Emirates, and fees are calculated at checkout.
  • Delivery times may vary based on location and product availability.
  • We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
  • Customers must ensure accessible delivery conditions, especially for large or bulky items.
  • If the customer is unavailable at the time of delivery, redelivery charges may apply.

7. Returns and Refunds

        Please refer to our  [Return Policy]  for detailed instructions regarding product returns and refund eligibility.

8. Warranties and Liability

  • We provide limited warranties as outlined by the respective product manufacturers.
  • Warranty claims must be made in accordance with the manufacturer’s terms.
  • We are not liable for damages arising from improper installation or misuse of the product.

9. Intellectual Property

        All content on this website—including but not limited to text, images, logos, graphics, and designs—is the exclusive property of Professional Tiler and is                                 protected under copyright and trademark laws.

10. Limitation of Liability

           To the maximum extent permitted by law, Professional Tiler shall not be held liable for any indirect, incidental, special, or consequential damages, including                         loss  of profits or data, resulting from the use or inability to use our products or services.

11. Force Majeure

         We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters,             government regulations, or disruptions in supply chains.

12. Risk of loss

           Risk of loss or damage transfers to the customer upon delivery. If a third party receives the delivery on your behalf, all associated risk is assumed by you.

13. Privacy

         Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy.

         We do not sell customer data, but we may share it with third-party logistics or service providers to fulfil orders. Please refer to [Privacy Policy].

 

14. Governing Law

             This Agreement shall be governed by the laws of Dubai, United Arab Emirates and the courts in Dubai ,U.A. E shall have exclusive jurisdiction.

              In the event legal proceedings are necessary, both parties agree to submit to the exclusive jurisdiction of the Dubai courts.